the futon company

TM

Terms and Conditions

To ensure that you have selected the correct cover, we encourage you to measure your futon mattress carefully and request a fabric sample before ordering.

The images shown on our website although close in color, may vary slightly to the actual fabric.

All covers are cut and sewn to order and are therefore non returnable and non refundable.

Orders are usually processed within 24 hours and will ship out to the customer in 5-7 business days. Please allow extra time if you have ordered a cover with piping or any custom size cover or custom size pillow these will take approximately 10-14 days before shipping.  Rush production on all custom orders will take an additional 1-2 days.  Daybed covers, Bedding and Window Treatments are also considered custom as they are cut and sown to order and will also take approximately 14 days before shipping.

In the unlikely event that you need to return an item due to a manufacturer's defect or your order was sent Incorrect, please notify us at 1-866-99-COVER (1-866-992-6837) or email us at sales@thefutoncovercompany.com. You will be sent via email a Return Authorization label to send back the item. Subject to inspection and manufacturers approval of the returned item, your order will be either shipped back to you as quickly as possible or a refund will be issued on sellers approval.

 * SHIPPING POLICY
Free Shipping
We provide standard ground shipping via United States Postal Service when you purchase any item from our website and you live within the USA*.

Please note:

* Shipments to Alaska, Hawaii, Puerto Rico and the US VI are subject to individual rate quotes and orders will not ship until the shipping rate is approved by the customer.

*Shipments going to Canada are subject to individual rate quotes and orders will not ship until the shipping rate is approved by the customer; Any duty, tax and brokerage fees are paid by the receiver.

USPS - Priority Mail 2-7 days
Fed Ex and UPS Regular Ground - 1-5 Days
UPS Next Day Air - Guaranteed Overnight
UPS 2nd Day Air - Guaranteed 2 Day
UPS 3 Day Select - Guaranteed 3 Day


If you need your order expedited and would like to choose a quicker method of shipping, you may do so for an additional charge.
The shipping cost is determined by the weight and dimensions of each individual package and we are therefore unable to show the price on our website for the expedited shipment services.
We will return a shipping quote to you by email or by phone for you to approve. The order will not ship out until you have approved the shipping charges and payment for the shipping has been processed.
You may also contact us by phone at 1-866-99-COVER (1-866-992-6837) or email us at sales@thefutoncovercompany.com.

* SWATCH PROGRM
Before ordering your cover we recommend you order 1 or more fabric samples so you can see and feel the fabric color and quality and ensure that you have made the right selection .

Fabric samples are 8" x 8" and are $5 each. A larger sample can be sent for an additional charge and can be requested by contacting us via email.

If you are a designer or working with a large project or if you have any questions regarding any of the fabrics on our website, please contact us so we can better assist your needs.

* PRIVACY POLICY
Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill you specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Cookie/Tracking Technology
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Privacy Contact Information
If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:

By e-mail: SALES@THEFUTONCOVERCOMPANY.COM
By Phone: 1-866-99-COVER (26837)

We reserve the right to make changes to this policy. Any changes to this policy will be posted.